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COVID-19

In response to the recent publicity regarding the COVID-19 outbreak, Hicare Ltd would like to offer reassurance of our commitment to keeping your loved ones safe.


The Prime Minister, has advised all "unnecessary" visits to friends and relatives in care homes should cease. It is therefore imperative that we protect the health, safety and welfare of our residents.

We are still taking care enquiries, however, we have introduced appropriate health measures to maintain the safety of all our staff and residents. Please email enquiries@hicare.co.uk for more information.

As of 17th March 2020 we have implemented the following:

  • No visitors will be allowed to visit any residents in the care homes (exceptional circumstances can be discussed with the managers).
  • Only essential health professionals and contractors will be allowed in the care homes.

 
Please be assured all health professionals, contractors and staff will undertake the infection control measures detailed below in order to ensure the safety of our residents.

  • Controlled door access
  • Temperature check. If this is not normal, they will not be allowed to enter the home.
  • Symptom questionnaire check
  • Wash their hands with soap for at least 20 seconds on entering and leaving the care home.

 
FREE Video Calling to Residents

We understand that this will be worrying time for yourself and loved ones and therefore, we will also be setting up the option for residents’ families to speak to their relatives over Skype. Residents’ can be contacted between the hours of 10am to 12pm and 2pm to 4pm - please contact the manager to allocate a scheduled time slot.

FREE Private Facebook Group

We are in the process of setting up private Facebook groups for our resident's families to view photos and/or videos of activities in the home and keep up to date with their familiy member(s). Watch this space. More information to follow shortly on how to get involved and join in with this project.

Well done & Thank you

We would like to thank all our staff who are working through these troubling times to continue to provide care to our residents. We are very proud of all our staff. Thank you all.

Useful Links

www.nhs.uk/conditions/coronavirus-covid-19

www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

www.cqc.org.uk/news/providers/coronavirus-covid-19-information

www.leicester.gov.uk/your-council/coronavirus

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